Organization: UrbanSole

Position: Customer Support Officer

Job Description:

Urbansole is looking for energetic ‘Customer Support Officer’ to join the Team.

Key Responsibilities:

1. Assisting customers on Facebook, Instagram, WhatsApp, email and calls
2. Handling incoming and outgoing calls in a good manner
3. Resolving customer complaints promptly
4. Talking to couriers/logistics for orders and deliveries
5. Keeping records of customer conversations and follow-ups
6. Working with the team to complete orders smoothly and keep customers happy

Requirements:

• Bachelor’s degree (preferred)
• 1–2 years of experience in customer support
• Excellent verbal and written communication skills
• Strong coordination and problem-solving skills
• Ability to multitask and manage pressure
• Excellent communication skills in both English and Urdu are mandatory

Additional Details:

• Experience: 1–2 years customer support
• Education: Bachelor’s or a related field
• Location: DHA Phase 8, Lahore.

How to Apply:

Interested candidates can apply at: recruitment@urbansole.com.pk