Organization: Rafi Group

Position: Call Center / Recovery Executive

Key Responsibilities

The incumbent will be responsible for:

• Compliance: Strict adherence to company policies, plans, and strategies.
• Call Handling: Making outgoing recovery calls and receiving incoming calls to facilitate customers.
• Customer Guidance: Providing information on products and services to new and existing customers.
• Recovery Tasks: Following up on payments, confirmations, discounts, and surcharge waivers.
• Documentation: Dispatching deposit slips, account statements, and receipts; updating customer information forms.
• Performance: Meeting daily, weekly, and monthly KPIs and contributing to team objectives.

Requirements

• Education: Minimum Bachelor’s degree.
• Experience: 1 – 2 years of experience in the Real Estate Industry is mandatory.
• Location: DHA Phase 8, Lahore.

Application Process

• Email: Send your CV to careers@rafigroup.com
• Subject Line: Must include “Call Center/Recovery Executive”