Organization:

Meezan Bank Limited

Position Title:

Manager – Operational Excellence

Job Location:

Head Office – Karachi

Job Details:

About Company:

Meezan Bank Limited is Pakistan’s leading Islamic bank, committed to delivering Shariah-compliant banking services with excellence, integrity, and innovation. The bank offers career growth, professional development, and opportunities to shape the future of Islamic banking in Pakistan.

Job Overview:

The Manager – Operational Excellence will work in the Service Quality Department, Customer Support Group. This role focuses on improving operational processes, ensuring service excellence, and enhancing customer experience through continuous improvement initiatives.

Eligibility Criteria & Requirements:

Education:

• Graduate / Postgraduate (Business, Finance, or related field preferred)

Experience:

• Relevant experience in banking operations, process improvement, or service quality management

Skills:

• Strong analytical and problem-solving skills

• Excellent communication and coordination abilities

• Knowledge of operational excellence frameworks and process improvement tools

Qualifications:

• Bachelor’s / Master’s degree in Business Administration, Finance, or related field

Responsibilities:

• Lead operational excellence initiatives within the Customer Support Group

• Identify process gaps and recommend improvements

• Monitor and enhance service quality metrics

• Collaborate with internal teams to implement best practices

• Prepare reports on process performance and improvement outcomes

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Additional Details:

How to Apply:
📧 Apply online at: Meezan Bank Careers – Manager Operational Excellence

Deadline: 14 January 2026