Al Bonian FM Careers 2026 – Helpdesk Agent Job Vacancy in UAE

Updated: 16 October 2026

Are you looking for a helpdesk or customer service job in the UAE? Al Bonian FM is inviting applications from qualified candidates for the position of Helpdesk Agent. This opportunity is suitable for professionals with customer service experience, strong communication skills, and knowledge of helpdesk systems.

Job Details

• Company: Al Bonian FM
• Position: Helpdesk Agent
• Experience: 1–2 years
• Email for Applications: hr@albonian.fm

Requirements and Qualifications

Candidates should meet the following requirements:

• 1–2 years of experience in customer service or helpdesk operations, preferably in facilities management (FM).
• Knowledge of Microsoft Dynamics.
• Good verbal and written English communication skills.
• Basic knowledge of Microsoft Office applications.
• Strong customer service, multitasking, and problem-solving abilities.
• Ability to work under pressure and resolve requests promptly.
• Flexibility to work night shifts.

Key Responsibilities

The selected candidate will handle customer inquiries, complaints, and service requests while coordinating with facilities management teams. Key duties include:

• Receiving, logging, and managing requests through Microsoft Dynamics.
• Coordinating with FM teams to ensure timely service delivery.
• Monitoring work orders and following up to meet service-level agreement (SLA) requirements.
• Providing customers with updates on their requests.
• Escalating urgent issues and unresolved complaints.
• Maintaining accurate records and preparing helpdesk reports.
• Supporting customer satisfaction and maintaining service quality.

How to Apply for Al Bonian FM Jobs

Interested candidates who meet the stated requirements can email their updated CV to the recruitment team.

Email: hr@albonian.fm