Khushhali Microfinance Bank Jobs August 2026 – Assistant Manager ADC Technical Services | Apply Online

Khushhali Microfinance Bank is inviting applications for the position of Assistant Manager ADC Technical Services. This is an excellent opportunity for experienced IT professionals who have expertise in digital banking technologies, customer support applications, and technical services. The position is based in Islamabad, Pakistan, and offers a permanent career opportunity.

Job Details

• Organization: Khushhali Microfinance Bank
• Position: Assistant Manager ADC Technical Services
• Location: Islamabad, Pakistan
• Employment Type: Permanent
• Department: Alternate Delivery Channels (ADC)

Job Overview

The selected candidate will support the bank’s Call Centre Applications and ensure the smooth operation of customer service technologies, including CRM, IVR, and Genesys platforms. The role also involves contributing to the bank’s digital transformation initiatives by maintaining reliable and efficient technical services.

Key Responsibilities

• Provide technical support for Call Centre applications and related systems.
• Manage and maintain CRM, IVR, and Genesys platforms.
• Ensure the smooth operation of customer service applications with minimal downtime.
• Troubleshoot technical issues and coordinate with relevant teams for timely resolution.
• Support digital banking initiatives and system enhancements.
• Monitor application performance and recommend improvements where required.
• Maintain system stability, security, and operational efficiency.

Eligibility Criteria

Applicants should meet the following requirements:

• Minimum 3 years of relevant experience in application support or technical services.
• Hands-on experience with CRM, IVR, and Genesys platforms.
• Strong understanding of call centre technologies and application management.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently as well as in a collaborative team environment.

Required Skills

• CRM application support
• IVR systems management
• Genesys platform expertise
• Technical troubleshooting
• Digital banking technologies
• Communication and teamwork
• Analytical and problem-solving skills

How to Apply

Interested candidates can submit their applications through the official online application portal provided by Khushhali Microfinance Bank.

Apply as early as possible to be considered for this opportunity.

Why Join Khushhali Microfinance Bank?

Khushhali Microfinance Bank offers a professional work environment focused on innovation, technology, and career development. Employees have the opportunity to work on modern digital banking solutions while enhancing their technical expertise and contributing to customer-focused financial services.