Organization: Sybrid Pvt Ltd

We are hiring Customer Services Executives (International Contact Center) for our Karachi office!

Location: Karachi
Shift Timings: 09 hours (Flexible to work in rotational shifts)
Qualification: Intermediate or O/A Levels
Experience: Fresh to 1 year in BPO service with proficient English communication

Apply at: careers@sybrid.com
Note: Make sure to mention “Customer Services Executive – International Contact Center” in the subject line.

Job Specifications:

• Handle customer interactions for international clients through calls and written communication.
• Communicate clearly and professionally in English to address customer queries and concerns.
• Listen attentively to customer issues and provide accurate, timely solutions with empathy.
• Identify customer problems quickly and escalate or resolve them as required.
• Maintain complete and accurate records of customer interactions.

Skillset Required:

• Excellent verbal and written communication skills in English.
• Typing speed of at least 50 words per minute for accurate documentation.
• Strong listening skills with a customer-focused and empathetic approach.
• Ability to analyze issues and provide effective solutions.
• Experience in cross-border e-commerce, foreign trade, or international customer service is a plus.