Customer Success Manager – Remote Jobs In Dubai

Are you looking for an exciting Customer Success Manager job with a fast-growing AI company? Raft, the global leader in AI-powered logistics, is hiring a Customer Success Manager to help manage customer relationships, improve product adoption, and deliver exceptional customer experiences. This is an outstanding opportunity for professionals seeking remote customer success jobs, AI technology careers, and high-impact roles with an innovative global organization.

Raft is transforming the logistics industry through artificial intelligence, helping supply chain companies automate complex processes with an advanced AI workforce. If you have experience managing customer accounts, driving retention, and working with customer success platforms, this role offers an excellent opportunity to grow your career while making a measurable impact.

About Raft

Raft is the global leader in AI-powered logistics, building the world’s first AI workforce designed specifically for the supply chain industry. The company’s intelligent platform helps logistics providers automate manual workflows, improve operational efficiency, and deliver better customer outcomes using advanced artificial intelligence.

Trusted by more than 50 logistics providers that collectively support around 80% of Global 1000 supply chains, Raft processes over 300,000 shipments every month and has handled more than $10 billion in freight invoices. Headquartered in London and backed by leading investors, the company continues to drive digital transformation across one of the world’s largest industries.

Job Details

Company: Raft

Position: Customer Success Manager

Industry: AI-Powered Logistics

Employment Type: Full-Time

Location: As per company requirements

Key Responsibilities

The successful candidate will manage the complete customer lifecycle while ensuring long-term client success and satisfaction. Key responsibilities include:

• Manage customer onboarding, adoption, retention, and expansion.
• Build and maintain strong relationships with mid-market customers.
• Identify customer risks and growth opportunities using data-driven insights.
• Monitor customer health scores and product usage.
• Handle customer issues efficiently and independently.
• Work with platforms such as Jira, HubSpot, and Gainsight.
• Collaborate closely with Product, Engineering, and Customer Success teams.
• Share customer feedback to improve products and user experience.
• Utilize AI-powered insights for proactive customer engagement.
• Maintain accurate customer records and historical account information.
• Participate in quality assurance initiatives by identifying user experience improvements.

Eligibility Criteria

Applicants should possess:

• Previous experience as a Customer Success Manager or in a similar customer-facing role.
• Experience managing mid-market customer portfolios.
• Strong relationship-building and communication skills.
• Ability to resolve customer challenges professionally and independently.
• Hands-on experience with:
  • Jira
  • HubSpot
  • Gainsight
• Experience analyzing customer data and identifying business opportunities.
• Self-motivated attitude with excellent organizational skills.
• Passion for technology, artificial intelligence, and customer success.

Candidates who demonstrate ownership, initiative, and a results-driven mindset will be highly valued.

Salary and Benefits

Salary will be discussed during the recruitment process.

Working at Raft offers several benefits, including:

• Competitive compensation package
• Opportunity to work with cutting-edge AI technology
• Professional growth within a rapidly expanding global company
• Collaborative multicultural work environment
• High level of autonomy and responsibility
• Exposure to enterprise logistics and supply chain innovation
• Career advancement opportunities