Organization: Faysal Funds

Position: Service Quality Officer

Responsibilities

• Providing support in service quality work (reports, follow-ups and customer calls).

   

• Checking service standards and customer feedback and identifying areas for improvement.

   

• Reports, dashboards and trackers in MS Excel.

   

• Coordination with different departments to resolve issues in a timely manner.

   

• Unit Head – Service Quality is to assist in daily work or quality improvement tasks.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Management or related field.

   

• 1 year of experience in service quality, operations or coordination

   

• Good communication skills

   

• Professional attitude and customer service mindset

   

• Good communicator with diverse teams.

   

• Ability to follow up, time management and basic analysis

   

• Attention to detail and work under the guidance of a supervisor.

How to Apply

• Email: hr.faml@faysalfunds.com
• Note: Faysal Funds is an equal opportunity employer and strongly encourages applications from female and specially abled individuals.

Contact & Company Info

• Phone: 021-111 329 725
• Customer Service: Customerservices@faysalfunds.com
• Website: www.faysalfunds.com