Highpoint Ventures (Pvt) Ltd Jobs Customer Care Executive – Karachi

Organization: Highpoint Ventures (Pvt) Ltd
Position Title: Customer Care Executive
Job Location: Karachi, Pakistan
Work Mode: Onsite

Job Details

About Company:

Highpoint Ventures (Pvt) Ltd is a fast-growing organization operating in the e-commerce and retail sector, committed to delivering quality products and exceptional customer experiences through efficient service and innovation.

Position Overview

Highpoint Ventures (Pvt) Ltd is seeking a proactive and customer-focused Customer Care Executive to manage customer interactions across multiple digital and communication channels. The role focuses on delivering timely support, resolving issues, and ensuring a positive customer experience while coordinating with internal teams.

This position plays a key role in maintaining customer satisfaction and strengthening brand trust.

Job Overview:

Highpoint Ventures (Pvt) Ltd. is looking for a Customer Care Executive to join its team. The role involves handling customer queries, order support, issue resolution, and providing product-related assistance across multiple platforms.

Eligibility Criteria & Requirements:

Education:
Bachelor’s degree in Business Administration, Marketing, or a related field

Experience:
1–2 years of experience in customer service, preferably in e-commerce, retail, or fashion industry

Skills:
Strong verbal and written communication skills
Customer handling and problem-solving
CRM and order management
Multitasking and coordination
Attention to detail

Qualifications:

Proficiency in CRM software and e-store platforms such as Shopify
Working knowledge of Ginkgo and Microsoft Office (Excel, Word, Outlook)
Experience handling customers via phone, email, live chat, WhatsApp, and social media
Ability to manage customer complaints professionally

Responsibilities:

Respond to customer queries via phone, WhatsApp, email, live chat, and social media in a professional and timely manner
Assist customers with placing orders, tracking shipments, processing returns and exchanges
Resolve payment, delivery, and order-related issues
Provide detailed product information including size, fit, material, and styling advice
Address customer complaints effectively and ensure satisfactory resolutions
Coordinate with warehouse and logistics teams to track deliveries
Maintain accurate records of customer interactions in CRM systems
Collect customer feedback and share insights with relevant teams
Stay updated on brand policies, promotions, and product launches

Benefits & Compensation:

Market-competitive salary
Performance-based incentives
Supportive and team-oriented work environment
Career growth opportunities in the e-commerce sector

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How to Apply:

📧 Apply at: careers@ilovehopscotch.com 
📝 Subject Line: Mention the position applied for
📅 Deadline: 22 January 2026

Additional Details:

This role requires flexibility, strong customer engagement skills, and the ability to work in a fast-paced e-commerce environment.