Organization: Meezan Bank

• Position: Manager Complaints
• Department / Group: Service Quality Department – Customer Support Group
• Location: Head Office – Karachi

Eligibility

Qualification

• Minimum Bachelor’s degree, preferably a Master’s from an HEC-recognized institute/university.
• Qualification in Islamic Finance will be an added advantage.

Experience

• More than 10 years of relevant work experience, with at least 5 years in a managerial role.

Job Description

• Designing and managing end-to-end complaint handling while ensuring regulatory compliance and exceeding customer expectations.
• Monitoring KPIs, complaint trends, and grievance channels to maintain FTF and service quality standards.
• Owning the end-to-end customer experience across a high-throughput grievance ecosystem.

Application Information

• How to Apply: Apply Online